Any would-be change agent must look at what they are doing in two ways, CONTENT and PROCESS.
The Guide is about PROCESS, the social technology of getting those things done that we want to get done. It sets out:
The Guide should allow you to:
The website's content is relevant to today's business, education, government and non-profit organizations as they attempt to implement new ideas and innovations in their organizations. It also provides case studies to help help understand the roles of Change Agents and the processes related to Change.