In Stage 2 we have been talking about the kinds of questions that go into a good diagnosis. In this section we would like to get a little more concrete in suggesting how you might build an inventory of the salient diagnostic facts about your client. This should help you to be as systematic and specific as you can be in your diagnostic strategy. At a minimum there are five questions that should always be asked and answered as part of a good diagnostic inventory:
These five questions can form the core of an inventory. Each question might be written at the top of a sheet of paper and underneath could be listed the related problems and opportunities which are emerging in the client system you are working with. Each question defines an area of inquiry within which several additional questions should be examined as suggested below.
Question 1: What are the system's goals?
Question 2: Is there an adequate structure for achieving these goals?
Question 3: Is there openness in communication?
Question 4: Do they have the necessary capacities?
Question 5: Does system reward members for working toward stated goals?
With a list of questions such as these, you can make a diagnostic inventory that should be of help to you and your client throughout the change process. It is not important that your list include all these questions, but it is important that you make some effort to identify and record what seem to be salient facts in each of these five general areas so that you can have a profile of the system as a whole in addition to a list of specific "problems." It is only when you have such a profile that you will be able to start making judgments about priorities for change effort. Later this inventory should also serve you and your client as a base line against which progress can be measured.
The website's content is relevant to today's business, education, government and non-profit organizations as they attempt to implement new ideas and innovations in their organizations. It also provides case studies to help help understand the roles of Change Agents and the processes related to Change.