In some situations, rather than there being no concerns expressed, there are many, maybe too many. The change agent is in the predicament of facing widely differing concerns expressed by different members of the "system." One possibility is that this is evidence of no "system," of weak and dysfunctional internal linkages, a lack of integration, and a lack of perceived common purpose. If the concerns are more coherent but tend to line up as polarities, irreconcilable needs and conflicts, then the change agent may be confronting two strong subsystems that have to be reconciled in some way for positive change action to occur. In both the non-system and the conflict instances, the first task of the change agent would again appear to be to start building bridges, to make the first change project a system building exercise.
The website's content is relevant to today's business, education, government and non-profit organizations as they attempt to implement new ideas and innovations in their organizations. It also provides case studies to help help understand the roles of Change Agents and the processes related to Change.