A concern may be felt by just one member of a system and still be a legitimate basis for system-changing action. Obviously, the large the system and the more members, the more important it is to have widespread acknowledgement or acceptance that something needs to be done.
If the change agent senses at the outset that not enough people really feel the pain or are even aware of the need, then the first task may be to get members to become more aware.
Three complicating factors should be noted:
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